Shipping policy

DSM PASTA CO. SHIPPING & PICKUP POLICY

At DSM Pasta Co., every noodle is bronze-extruded and scratch-crafted in small batches right here in Des Moines. Because our fresh cuts and filled pastas are made to order with zero preservatives, we operate on a weekly production schedule to ensure peak quality and freshness.

1. THE WEEKLY SCHEDULE & PRE-ORDER CUTOFF To maintain strict cold-chain integrity and ensure fresh pasta is never sitting idle in transit over a weekend, all fresh pasta is produced and dispatched on a weekly cycle.

  • Weekly Cutoff: Every Sunday at 11:59 PM CST.

  • Production Days: Monday and Tuesday (dough hydration, extrusion, scratch fillings, and blast-chilling).

  • Fulfillment Day: Every Wednesday (local pickup and nationwide express cold shipping dispatch).

  • Note: Any fresh pasta orders placed after Sunday at 11:59 PM CST roll over to the following week’s Wednesday production and dispatch run.

2. LOCAL PICKUP (DES MOINES, IA) Skip shipping fees and collect your order fresh from our Des Moines kitchen.

  • Pickup Location: Moxie Kitchen + Events

    4119 University Ave, Des Moines, IA 50311

  • Pickup Window: Every Wednesday from 4:00 PM – 6:00 PM.

  • Pickup Process: Select "Local Pickup" at checkout. You will receive an automated email notification as soon as your order is packed and ready on Wednesday afternoon. Please have your order confirmation number ready when you arrive.

  • Unclaimed Orders: Because fresh goods are perishable, orders not collected during the designated Wednesday window cannot be safely held and are not eligible for refunds or credits.

3. FRESH & PERISHABLE NATIONWIDE SHIPPING (WEDNESDAYS ONLY) To deliver scratch-made fresh cuts, filled pastas, and simmered sauces across the country without compromising safety or texture, every perishable order is packed in heavy-duty insulated thermal liners with frozen food-safe gel packs.

  • Dispatch Schedule: Fresh perishable orders ship exclusively on Wednesdays.

  • Transit Times: Perishable orders travel via 1- to 2-Day Express Transit (UPS or FedEx Express) to ensure delivery by Thursday or Friday, avoiding carrier weekend warehouse delays.

  • Express Rates: Calculated shipping rates reflect express air transit and the specialized insulated packaging required to keep your order chilled from our kitchen door to yours.

4. DRY GOODS & MERCHANDISE SHIPPING Orders containing only shelf-stable goods (slow-dried bronze-extruded pastas, pantry provisions, and branded gear) follow our standard fulfillment timeline:

  • Processing Time: Dispatched within 1 to 3 business days.

  • Transit Times: Shipped via standard carrier ground networks (USPS Ground Advantage or UPS Ground), typically arriving in 2 to 5 business days.

  • Free Shipping Threshold: Orders of $100.00 or more of dry goods qualify for FREE Standard Ground Shipping within the contiguous United States (calculated before taxes and after discounts).

  • Mixed Orders (Fresh + Dry): If an order contains both perishable items and shelf-stable dry goods, fulfillment is routed so fresh items dispatch on Wednesday via express cold air, while dry goods travel via standard ground.

5. DELIVERY ARRIVAL & SPOILAGE CLAIMS Perishable packages must be brought indoors and unpacked immediately upon delivery.

  • Gel Pack Condition: Gel packs arriving partially or fully thawed after express transit is completely normal. As long as the pasta feels cool to the touch, product quality and food safety are intact. Immediately transfer fresh items to the refrigerator (use within 3–5 days) or freeze for up to 3 months.

  • Damaged or Warm Shipments: If your parcel arrives noticeably warm to the touch or damaged due to transit handling, notify us within 12 hours of delivery (as timestamped by carrier tracking) at kali@dsmpastaco.com. Please provide:

    1. Your order number

    2. Clear photos of the outer shipping box, carrier label, and inner contents

  • Validated transit claims will be promptly resolved with a replacement shipment on our next scheduled Wednesday dispatch or store credit.

  • Address Accuracy: We cannot be held responsible for spoiled or delayed perishables resulting from incorrect shipping addresses entered at checkout or packages left unattended outdoors following confirmed carrier delivery.